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The ability to handle crucial and difficult conversations effectively, where one is required to be mindful of one’s thoughts, emotions, impulses, words, voice, and facial expressions is crucial for Managers and Leaders. The lack of attention to one’s communication during important conversations can turn out to be a costly mistake.


  • Define speaking assertively.
  • What makes difficult conversations “difficult” for you.
  • Emotions, Attitudes and Mindsets before during and after holding difficult conversations.
  • Manage body language.
  • Ask the right questions at the right time.
  • Recognize words and their impact during a difficult conversation.
  • Have a strategy and structure to establish the purpose of a difficult conversation in order to find common ground.
  • Stay in control of the conversation throughout.
  • Suspend judgements for better understanding.
  • Understand intent and focus of the conversation for successful win win outcomes.
  • Learn about active listening.
  • Paraphrase and clarify what was heard.

Communication can become a challenge and an emotionally charged event during performance evaluations, in times of crisis, change in the direction of the project, etc. 

Empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome.


This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.


Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey’s is currently a  faculty member of American Management Association where she trains communication skills.

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Live Webinar

Live + Recorded Session

Get unlimited access to the link for six months for one participant, from the date of webinar completion.

$249

Live + Transcript

Get to attend the LIVE Session and also receive a PDF copy of the Transcript only after the completion of the LIVE webinar.

$229

Live + USB

Free shipment within 15 Working Days from the date of webinar completion.*

$399

On Demand

Transcript

PDF Transcript of the Training which are available once the webinar is completed.(Transcript for single user only)

$149

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$179

USB

Free shipment within 15 Working Days, from the date of webinar completion.*

$299

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Live Session with unlimited participants. Invite any number of attendees to join.

$599

 

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