Emotional Intelligence for Effective Working Relationships

Emotional Intelligence refers to your ability to recognize and manage your own emotions, recognize, and respond to the emotions of others and build effective relationships at work. Developing self-awareness promotes increased productivity and higher job satisfaction. These changes can also lead to improved communication, increased empathy, and better interpersonal rapport and relationships.
Using practical applications of emotional intelligence concepts, you will learn how to connect better with others, manage your stress, and discovers the triggers that set you off.

• Introduction to Emotional Intelligence
• What is Emotional Intelligence and why should it matter?
• Recognize behaviors associated with emotional intelligence
• The 12 signs of being emotionally intelligent
• What is an emotion? And how does “Emotional Hijacking" take place?
• Self-management
• How to take advantage of the power of optimism?
• How to manage your anger effectively?
• Self-motivation: How to motivate yourself?
• Empathy: How to have empathic communication with others?
• Social awareness
• How to have effective group interactions?
• How to listen positively?

• Emotional intelligent people are self-aware and alert to the verbal and non-verbal signals of others, ensuring that their communication skills and ability to build relationships are more effective.
• Emotional intelligence is a general set of skills that can be applied to anyone and any environment. Being able to recognize and identify your emotions, and apply skills that will help you to manage emotionally charged work situations.
• It has been shown that Emotional Intelligence or EI can be even more critical than the power of the cognitive brain usually measured with IQ. In other words, if you want to succeed, you would be much better off working on your soft skills, empathy, communication skills, understanding others, and so on than becoming better only at a specific technical skill.

Understanding EI and mastering the skills involving emotional intelligence will greatly help you and your team in difficult situations. The Emotional Intelligence course presented here aims to familiarize you with EI. So this course is an introduction to the field. This webinar will help you identify the practical steps you can take to recognize the 12 signs of emotional intelligence and help you to develop your emotional intelligence.

Anyone who wants to maximize their business relationships for continued success by increasing their self-awareness and emotional management through emotional intelligence skills.

Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey’s is currently a  faculty member of American Management Association where she trains communication skills.